Shipping Policy

Shipping Policy

We provide verified tracking numbers for all orders. Please allow 1 - 4 business days to receive your verified tracking number and a couple of weeks for your order. Our standard shipping duration usually takes 8 - 16 business days after fulfillment but can differ based on your location and country. Allow for a couple of day buffer within these projected timelines, as some orders get held up in customs for an extra day or some orders arrive much sooner than the expected date.

Our warehouse receives orders daily and ships everything out within 24hrs. We ask you to allow for the 2-day buffer for any technical difficulties, although we can strongly state this rarely happens.

If you would like to track your order, please visit our Track Order page and insert your tracking number or order details. We have a detailed interface that provides our customers with an attractive and visual view of your order progress.

 

Return & Exchange Policy

Our customers mean everything to us and to ensure your satisfaction with the brand we provide 100% Money Back Guaranteed to all customers. If you receive an item that may be manufacture defected, please contact us at (support@thehelixcollection.com) and one of our representatives will be with you very shortly. 

Our warehouse team has a spectacular track record of shipping out nothing but perfect products. Unfortunately, we cannot control how logistics companies handle the packages, but upon arrival always inspect your products and either inform us how much you love your Fresh, or if anything is wrong with your order.

We are always glad to assist.